Frequently Asked Questions

Why closed captions?

It's the law.

FCC (Federal Communications Commission): Mandates all broadcasted programming to be closed captioned.

508 Law: Government agencies must make their media accessible to all people, blind and deaf.

ADA (Americans with Disabilities Act) of 1990: Ensures individuals with disabilities are not excluded in the absence of auxiliary aids and services.

IDEA (Individuals with Disabilities Education Act): Ensures that all children that have disabilities have the right to receive a free appropriate public education.

21st Century Communications and Video Accessibility Act (CVAA): Signed into law in 2010, mandated closed caption services for any video to be broadcasted through different electronic media for public use.

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How many styles of captioning are available?

The most used styles in the industry are Pop-on, Roll-up, and Paint-on.

Roll-up captioning:

  • The text rolls onto the screen one line at a time.
  • Typically three lines are displayed on the screen at a time.
  • The captions may move around the screen (either at the bottom, lower third, or at the top) in order to avoid graphics or a speaker's face.
  • In roll-up, the captions are white letters that resemble Courier New font and are set against a black background.
  • Roll-up captions are used in some post-production programs but are used for ALL live programs.

Pop-on captioning:

  • The text pops onto the screen in blocks. (typically one to three lines)
  • The font is the same as in roll-up captioning. (white letters against a black box)
  • The captions can be placed virtually anywhere on the screen.
  • This style is the most preferred one for broadcasting purposes.

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Who benefits from captioned programming?

The advantages of CCs are boundless. To name a few, closed captions help the hearing impaired, helps in record-keeping of legal data, helps to gather audience from around the world. CC can be used in virtual classrooms, and they convey information in a noisy environment.

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What are the key differences between closed captions and subtitles?

Closed captions includes verbatim and non-narrative descriptions where as subtitles are intended translation to other languages. CC are time-synced and positioned on the screen to avoid on-screen graphics whereas subtitles are displayed regardless of on-screen graphics.

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What are the different captioning output formats provided?

We can provide multiple output formats based on your requirement, such as:

  • SRT - This is the most common subtitle/caption file format, especially for YouTube or Facebook.
  • SCC -Popular standard used for Line 21 broadcast closed captions.
  • STL -Used for DVD Studio Pro.
  • WebVTT - Caption format for HTML5 media players.
  • CAP - This is a common subtitle/caption file format for broadcast media.
  • EBU.STL - This is a common subtitle/caption file format for PAL broadcast media.
  • XML and TXT - Custom formats.
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What is end-to-end captioning?

  • Obtain the video or audio source.
  • Transcribe the source file.
  • Edit the transcription to filter out any errors or inaudibles.
  • Time-sync the text with the video using captioning tools.
  • Implement narration, non-verbals, sound effects, and positioning of the text to create final captions.
  • Generate required output format (.srt) depending on broadcasting platform.

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What about data privacy and user access?

Security and privacy are a critical part of our business. We have passed rigorous security and privacy audits to satisfy the needs of our customers. All of our employees have passed background checks and are bound by confidentiality agreements. We provide secure control over data and user access. Sensitive data can be transferred back and forth over a secure connection.

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What is the average turnaround time?

We usually prefer 24-hours turnaround time to provide quality outputs. But we never compromise on quality, irrelevant of the turnaround time. We deliver 99% accuracy, no matter what service (transcription, subtitling, captioning) you choose.

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How do I order?

You can order video captioning, subtitling, transcription services by following the instructions on our "How to Reach Us?" page.

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